Customer Enggement Solutions
The Comm100 Digital Customer Engagement Platform
- Live Chat
- Omnichannel (eMail, Social Media, Messaging, SMS, and Ticketing
- Bot & Automation, Intelligence assistance for your customers and your agents
Digital CX Excellence means:
* Being available 24/7 across more than one channel
When your team isn’t available, make sure you have chatbots and a robust knowledge base, so your customers can get answers whenever they need it, with no wait times.
* Avoiding agent overload
A good system allows you to allocate support requests to agents based on their individual capacity. Conversations should be able to be easily converted to knowledge base articles or canned responses, so efforts won’t be duplicated when similar questions come up in the future.
* Breaking down knowledge silos
With a good system, agents won’t have to go hunting for answers. A great system assists agents by using AI to suggest knowledge resources in real time based on customer chat inquires.
Collaborative Suites
One Office Suite
(Word processing, Spread Sheet, Power Presentation, eMail, Calendar & Task scheduling)
in addition to
Enterprise Resource Planning:
(Accountant, Customer Relationship Management, Human Resources, etc...)
OUR BUSINESS ACTIVITIES AND PROFESSIONAL SERVICES
FUTURE LINKS ACTIVITIES CAN be summarized in the following categories:
- Customer Engagement Solutions, connect our clients with their customers through unified platform for digital channels such as Live chat, Social media, WhatsApp Business, eMail, SMS, and Ticketing system
- Collaborative Suite include Work Processing, Spread sheet, Power Presentation, eMail, Calendar & Task Management, Audio Video meeting
- Enterprise Resource Planning, such as Accounting, Human resources, Customer relationship management
